Monetics and Remote Banking
Simplify your transactions and access smooth financial management with our electronic banking products. Discover our secure payment cards, online payment solutions, and electronic account management services. Enjoy a hassle-free experience and enhanced security during your financial operations. Choose our range of electronic banking products for convenient and efficient transaction management. Simplify your financial life today.
Definition
The Savings Card (CE) is a card equipped with an international standard chip.
Linked to your savings account, it allows you to perform withdrawal and deposit transactions anywhere and at any time.
It is issued to the holder of the savings account by its domiciliary branch.
Advantages of the Savings Card
– Convenient and easy to use
– Time-saving
– Secure and confidential
– Deposits and withdrawals can be made on card readers installed at our branch counters
– Withdrawals 7 days a week, 24 hours a day at cash machines
– Balance check and printing of an account statement for the last 10 transactions (CNEP-Banque ATMs)
Validity Period of the Savings Card
The savings card is valid for 5 years, automatically renewable upon expiration.
The password is strictly confidential.
Usage Tips
– Avoid contact with water or a magnetic field (television, entry gate, scanner, etc.).
– Do not laminate, scratch, or bend the card.
– Avoid placing it near a heat source or with metallic objects (keys, coins).
Directly linked to your account, the CIB Card is an interbank card that allows you to securely perform withdrawals, in-person and remote payments, transfers, and cash deposits.
CNEP-Banque provides it to you for free when you open a checking account.
Two available card options:
– CIB Gold Card
– CIB Classic Card
Eligibility Criteria
The CIB card can be subscribed to by any adult individual.
Features:
– Usable 24/7.
– It allows you to:
– Make payments at Electronic Payment Terminals (TPE).
– Make online payments.
– Withdraw cash from cash machines / ATMs.
– Check your balance at cash machines / ATMs.
– Track your transactions online.
Usage Tips
– Keep your card in a secure place.
– Memorize your confidential code and password, and never write them down.
– Upon receiving your bank card, sign the back of it. This prevents someone else from adding their signature in case of card theft.
– Never respond to an email requesting your banking information.
– In case you find a transaction on your account statement that you didn’t make, report it immediately to your branch.
– Shield the keypad when entering your password.
– Avoid entering an incorrect password three times during a withdrawal or in-person payment to prevent your card from being blocked
– Always enter your password discreetly when making a withdrawal or payment.
– Always verify that the amount displayed on the payment terminal matches your purchase amount.
– Do not let anyone insert your card into a payment terminal or cash machine on your behalf.
Recognizing a Card Acceptance Point
Cardholders can identify a card acceptance point through the presence of an interbank symbol, often represented by a sticker known as “window sticker”. This symbolizes interbank acceptance and is typically displayed on the merchant’s storefront window.
Definition
It is a device that allows the holder of a CIB card to make quick and secure payments, as well as pay bills.
The amount is automatically debited from the customer’s bank account and credited to your professional account opened with CNEP-Banque.
Advantages of Electronic Payment Terminal (TPE):
Boosts Your Cash Flow:
With a TPE, you can expedite your cash inflow. Amounts received through CIB cards are directly credited to your professional checking account.
Simple and Quick:
Payment transactions are straightforward and reduce wait times at the cashier, which can enhance customer satisfaction.
Secure and Safe:
You will handle fewer cash transactions, reducing the risk of loss, theft, and counterfeit currency.
Modern:
Give your business a modern and innovative image.
Turn over:
By combining all these advantages, you can potentially increase your sales.
Acquiring a TPE:
- You need a commercial account or open one with CNEP-Bank.
- Fill out a membership request at a CNEP-Banque agency (CNEP-Banque form).
- Sign the membership contract.
Procedure:
- You enter the purchase amount or customer’s bill.
- The customer checks that the amount entered corresponds to his purchases.
- He inserts his card and enters his confidential code on the keypad.
- Verify that the transaction has been recorded correctly.
- You give the customer his card and the purchase receipt.
Definition
E-Banking is a free subscription that allows you to access your bank account remotely 24/7 via the Internet, securely.
E-Banking Features
– View and monitor the status of your accounts.
– Check the balance of your loans.
– Order your checkbook.
– Track the status of your checkbook order.
– Print your statements in PDF or Excel format.
Advantages:
– Accounts and information are protected.
– Information exchanges between customers and the website are secure (Your username and password allow you to connect securely).
– Your username is sent to your email.
– In case of loss or forgetting the password, access is automatically disabled.
Access your E-Banking account:
Presentation of the e-payment service
The e-Payment service allows you to make online payments for purchases and bills on websites that accept payment.
A unique password (SMS OTP) is sent to the member’s phone number for each new transaction in order to ensure the security of transactions.
Eligibility:
Any customer of CNEP-Banque holding a classic or gold CIB card.
Advantages:
– Payment of purchases or bills anytime, anywhere (accessible 24/7).
– Simplify the payment of fees without the need to travel.
– Operations secured by the “SMS OTP” authentication service.
Definition
“CNEP Connect” is a mobile application developed by CNEP-Banque that allows customers to remotely access their accounts and other features securely 24/7.
Eligibility:
– Individuals: private customers, sole proprietors, liberal professions, and others…
– Legal entities: Companies, corporations, establishments, associations, and administrations.
Access conditions to the “CNEP Connect” application
– Hold one or more accounts with the bank.
– Subscribe to a Membership Contract related to the services of the “CNEP Connect” service according to the terms established by the bank.
– Download the “CNEP Connect” application available on Play Store.
Services offered through the “CNEP Connect” mobile application
– Account, card, and monetary operations checks.
– Account statement.
– Instant transfers.
– Checkbook orders.
– Card blocking.
– Credit checks.
– Currency converter.
– Geolocation of branches, cash machines, and merchants.
– Contact information.
– Advertising and news.
Commercially marketed Packs
– Individual Pack.
– Individual Pack +.
– Business Pack.
– Business Pack +.
– Professional Pack.
– Professional Pack +.
– CNEP Personal Pack.
The Simple Packs are free, while the Packs + are paid and offer additional features.
Do you want to be instantly informed about withdrawal or deposit operations on your account?
The SMSing service now allows you to receive your banking information on your mobile phone at any time, 7 days a week.
With this service, you will stay informed about various information such as:
– Your account balance with the tracking of debit/credit amounts.
– The availability of your checkbook and CIB card, as well as the bank’s commercial offers.
– Cash machines withdrawals, payments on electronic payment terminals, and online payments.
– Reminders before due dates.
– Unpaid checks/bills and due dates.
– Received RTGS transfers.
– Financing agreements, etc.
This service is available 24/7, no matter where you are. Additionally, it is free for all bank customers.
Benefit from a real-time and regular monitoring of your operations, as well as enhanced account tracking. The service is easy to use, saving you time and offering greater convenience.
When opening your account, don’t forget to request to subscribe to remote banking services and “CNEP Connect” Mobile Banking, obtain your “CIB CNEP Bank” card, and activate your “CNEP-Banque E-payment” online payment service.